Welcome to the website of Hotel Neptuno. We hope that this site will be helpful to you and that you will enjoy your visit. With the aim of offering you the best website, we want to inform our visitors.

GENERAL INFORMATION

OLIMAR HOTELS Corporation is located in Avda. Gabriel Covas Alemany, 2 – 07160 Camp de Mar, Andratx (Mallorca, Spain), Phone: (34) 971 23 52 08, Fax: (34) 971 23 51 10, email: info@olimarotels.com, registered at the trade accounts of the Balearic Islands, page 147, volume 1647 of the archive of the 8th section of the Corporations, page number PM-31982, record 1ª.

Relations between OLIMAR HOTELS Corporation and its users and clients, who have completed a contract in respect to products or services of this website, are generally subject to the Spanish legislation and dispensation of justice. The use of this website of OLIMAR HOTELS Corporation and its services and products signifies that the user has accepted the general conditions and terms of use in its most recent version. Therefore it is important for every user to read these conditions and terms every time s/he visits this website – including all specific conditions for products and services which need to be accepted as well.

LEGAL WARNING

The aim of this document is to inform the user of this website, which is owned by OLIMAR HOTELS Corporation, about the conditions of contract completion which are determined for internet bookings and inform the user (from now on called ‘client’) of this system of contract completion about his/her necessary data protection. Concerning the security we try to follow the current legislation and to offer highest quality and transparency with our service offers. The following conditions of contract completion apply to all bookings which have been completed through this website. The hotel reserves the right to alter its conditions of contract completions at any time and commits itself to note these alterations on its website without restricting the rights of those clients which have completed a contract before these alterations.

GENERAL CONDITIONS OF CONTRACT COMPLETION

Bookings by booking form
Those bookings which have been carried out by booking formulas are subject to the website’s general terms and conditions of booking and data protection.

Bookings by Email or Fax
After the client has sent his/her booking information, the hotel will send you a written confirmation or rejection (in the case that your request cannot be fulfilled) within 72 hours. Please send your request by email or fax to: reservas@olimarotels.com bzw. (34) 971 23 51 10.

  1. After your request has been confirmed, the hotel will give you exact information about the time of arrival and departure, the type and number of rooms, the number of persons, the price per person, per day and board including VAT.
  2. Mode of Payment: The hotel needs your booking confirmation, the number of your credit card and its date of expiration in order to debit a deposit of one night per room. The rest will be paid on your arrival at the hotel.
  3. The booking will only be valid with the final confirmation of the hotel after the deposit has been received.
  4. Cancellation of Booking: In the case of booking cancellations less than 14 days before the date of arrival or in the case of non-appearance from the part of the client, the deposit will not be reimbursed.

PRIVACY POLICY

In compliance with the Organic Law of Protection of Personal Data (LOPD), we inform you that the personal data that you may provide through this web platform is included in files owned by OLIMAR HOTELS, S.A. with the purpose of being able to provide the service or request that you asked through the forms and means made available to you.

We remind you that in order to exercise the rights of access, rectification, cancellation and opposition provided for in the Law, you can send us an e-mail to the following e-mail address: info@olimarotels.com

COOKIES POLICY

In “Olimarotels.com” we use cookies to assure the correct functioning of our web. If you visit our webpage we understand that you accept it.

These cookies are always used of anonymous form; therefore they do not collect information that identifies the user. The cookies are small text files that are stored in your navigator in order to obtain anonymous information on the navigation or to personalize the experience. Practically all the web sites use cookies, since they are necessary for its functioning. In our case, these are the cookies used:

  • Functional: cookies that are used to personalize the experience inside our web, and they make possible that the web remembers preferences like the language of the navigator, to be able to offer the contents in the same language.
  • Statistical analysis: they are used to analyze the navigation across Google Analytics. The information is gathered automatically and completely anonymous and is used to quarrel which are the most visited pages, the origin of our visits, the type of used device, etc.
  • Social networks: our web pages can contain buttons to share the content across social networks as Facebook or Twitter. These services usually establish a cookie when the user gets connected, although we do not have any control on the configuration of these external cookies. Please, consult the webs of these services to obtain more information about the politics of use and cookies management.

To change the configuration, block or to eliminate these cookies, consult the options of configuration of your navigator. If you need help, please visit the follow links: Chrome, Firefox, Internet Explorer, Safari.